SolidWorks is getting better every year through great enhancements, but they always strive to increase the quality and stability of the product at the same time. You can help by joining the Customer Experience Improvement Program that will send logs and information about your SolidWorks session automatically in the background. The information is treated as strictly confidential, and no model data or other computer program information is included. And this won’t affect your performance in any way.
For more information, browse to http://www.solidworks.com/sw/support/customer-experience-improvement-program.htm
To enable this setting, open SolidWorks and go to Tools > Options > System Options tab > General > “Help make SolidWorks products better by automatically sending your log files to DS SolidWorks Corporation”.
General Options – Customer Experience
Not only will this provide important statistics to SolidWorks, but with this option enabled you can also access these stats from computers at your company using the new CAD Admin Dashboard that was introduced in SolidWorks 2013. Simply log into your Customer Portal account and go to CAD Admin Dashboard. Here is the help documentation on the CAD Admin Dashboard. Here is a video demonstrating the CAD Admin Dashboard functionality. The data collected can be used to troubleshoot performance issues and stability by providing reports of each users sessions.
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